It is funny how sometimes the stars align to suddenly highlight an issue that was nowhere in my conscious brain before then.
The anchoring effect is a form of bias in favor of the first piece of information we hear during a negotiation, often the other person’s goal.
One of my personal challenges is how to deflect and master my in-the-moment reactions to verbal attacks.
How can we assist the healing of a broken world when we ourselves are far from healed?
Are you stuck in a rut in your relationship with someone?
Trucking Company Will Pay $22,500 and Make Policy Changes to Settle Disability Discrimination Lawsuit
Transport America was fined $22,500 and they will need to make changes to their policy on service animals.
If you work in Human Resources or manage employees then you will no doubt be involved with resolving conflict at your workplace.
What have we learned from the mediators working tirelessly to promote the institutional and cultural changes necessary to implement mediation within their home countries?
When we talk about an interpersonal dispute between two people, we commonly say there are two sides to every story – the other person’s version of events and issues and our own.
Discrimination is a tightening net of issues and demands around HR.
Trust in an experienced mediator is the same whether a mediation participant interacts with that mediator via video or face-to-face, according to recent research.
Empowerment and recognition shifts can happen between people whose interaction has fluctuated for years.
Workplace mobbing can make you feel crazy.
Transformative mediation is thriving in Brno, Czech Republic.
I first heard about Collaborative Law (CL) in 2002 as it began to spread around Massachusetts.
This mediator proposes a upcoming homeless mediation program, the difficulties of working with the homeless population, and the skills a mediator can bring.
Researchers spent some time in a knowledge-based customer support and back-office service company (i.e. call centre) and conducted an experiment with a portion of its employees.
It is common that we get so caught up in our conflicts that we only see our side.
A quick thought on what we can learn from women's soccer.
Only people we love and care deeply about can make us so angry we want to blow a gasket, says famed Star Trek actor George Takei.
This looks at a PON article which discusses four reasons why a negotiator might proceed down the slippery slope of an ethical lapse.
This article explains how the sitting arrangement can help improve the mediation process or cause unease in the parties. It is drawn from the mediator’s experience and illustrates how sitting helps parties gain confidence in the mediator and become more comfortable with each other in their discussions.
Everyone wants to be right, but oftentimes, holding onto one’s pride tears the relationship apart.