Texas Conflict Coach Audio Blog by Pattie Porter
At that time, television stations distributed hurricane tracking maps which my grandmother used to mark the latitude and longitude coordinates. This information helped us to prepare our home to reduce property damage and to find the safest place in the home while weathering the storm. Meanwhile, others chose to do nothing to prepare for the storm for various reasons. They didn’t feel the storm would hit the area. Others dismissed the seriousness of what they heard on the radio or just simply ignored the information.
Meteorologists play a significant role in helping the public understand what to watch and prepare for when storms develop. They are experts in tracking storms studying weather patterns and conditions and predicting potential danger.
As a conflict management expert, I work with individuals, leaders, and teams to recognize the signs and signals from people’s non-verbal communication as well as the words they use. I look for patterns in their workplace environment which contribute to a brewing storm. Most of us can recognize these same signals, but many of us ignore or dismiss entirely the significance and potential damage from misunderstandings that grow to disagreements. These disagreements can quickly escalate to conflict storms with the emotional intensity of Mother Nature’s wrath.
Learning how to recognize and acknowledge conflict takes courage and confidence for most people. It also requires one to hone their observation and listening skills. Here are some initial steps to consider when practicing these skills. The goal is to detect these signs earlier.
- Look for non-verbal communication such as someone’s facial expressions or body language that says to you “I’m not happy” or “I’m uncomfortable.”
- Listen for the emotion in the person’s voice. If someone says “I’m fine” with an emotional tone indicating nervousness, annoyance, or frustration, then they are NOT fine.
- Mentally note or acknowledge internally that something is amiss.
- Communicate what you see and hear to the dissatisfied individual. For example, “I noticed that you said you were fine, but I sense that you might be annoyed. Would you like to talk about it?”
By paying attention to the early signs of conflict, you become more aware of a potentially slow-growing storm. Watch! Listen! If you continue to hear or see dissatisfaction or emotions intensify, then the situation warrants a verbal acknowledgment and an opportunity to hear what is beneath the surface.
For more tips on diminishing destruction, read Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict.